Camino Group · Operations Update

Operational Excellence

Q3 Update — V1

Over the last couple of weeks we've built the Ops roadmap for the next six months, and this update is where you come in.

This is the first of our regular updates

Four pillars, one plan

HR & Onboarding, Supplier & Vendor Optimisation, System Improvements, and Cross-Departmental Projects, one roadmap spanning the UK and US, built to raise consistency and cut admin everywhere it shows up.

Where you come in

System Improvements is the pillar that needs your input directly. Ops will be scheduling Salesforce discovery workshops this week, plus a scoring matrix for you to rank the processes you run day to day.

HR & Onboarding

A seamless new-starter and employee journey across both the UK and US.

Supplier & Vendor Optimisation

Reviewing strategic value and performance across our supplier base.

System Improvements

Raising data discipline and getting more out of Salesforce and the wider tech stack — less admin = more deal time.

Cross-Departmental Projects

Joint initiatives with Finance, Marketing and L&D, spanning reviews, training and integrations.

A continued investment in your tools

We're retiring OneUp in favour of Salesforce's new "Perform" feature, real-time personal, team and company stats, analytics and gamification, in the spirit of Cube19 / Bullhorn Analytics for our Bullhorn users.

Making work easier, bit by bit

  • Less admin, more desk time: the whole point of System Improvements is stripping mundane tasks off your plate so you can focus on deals.
  • Your own stats, in real time: Perform gives you personal, team and company performance data (and bragging rights) the moment OneUp switches off.
  • A tech stack built around you: your workshop feedback and scoring matrix rankings directly decide what we fix and build first.
  • No surprises: weekly and monthly updates mean you'll always know what's changing and why, ahead of time.
⚠ What we need from you this week
  • Attend your Salesforce discovery workshop when Ops sends the invite
  • Come prepared with features you wish existed, blockers you're hitting, and 1–2 "art of the possible" ideas
  • Rank your processes on the scoring matrix included with your invite, before the session if you can
This week
Discovery workshopsAction needed

Ops schedules Salesforce discovery sessions within your team

Come ready with: features you'd like but can't currently access, blockers you're facing, and "art of the possible" ideas

Diary invites include a scoring matrix, rank your day-to-day processes so we know what's working, what needs improving, and what's no longer adding value

Ongoing
Weekly updates

Progress shared weekly via the Weekly Wrap-up or email

Monthly
Tips & tricks

A deeper monthly release covering new features and how to use them

TBC
OneUp → Perform

OneUp continues until 22nd August, with Perform covering basic analytic features while the rest is finished in production

YOUR INPUT SHAPES WHAT'S NEXT

Workshop feedback and your scoring matrix rankings will directly prioritise what we build and fix first. Change fatigue is real, so we're making small, beneficial changes incrementally, and keeping you part of the journey at every step.

Delivery Roadmap

H2 2026 Operations Timeline

JUL
AUG
SEP
OCT
NOV
DEC
Discovery & Pillars
HR & Onboarding: Gap Analysis & Policy Implementation
Supplier & Vendor Optimisation
System Improvements: Data & Lifecycle
System Improvements: Enhancements
Cross-Department Projects
Ops solo
Ops + Finance collaboration
Ops + Marketing collaboration
Ops + Talent collaboration